Frequenly Ask Questions

I cannot remove and add items into my shopping cart. Why and how to resolve this?
It should be a memory problem from your browser. Please follow steps on HERE delete the cookies.
I have signed up to but cannot login with my password. Why?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account. Alternatively, kindly contact us at for technical assistance.

I have a user account with but forgot my password, what should I do?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with The password will be sent automatically to the registered email address.

I have a user account with, how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.
Can i checkout as guest? or without creating an account?

Unfortunately no. By creating an account with us, it will be easier for u to shop with us next time. All information such as name, address and contact details will be automatically retrieved from your account.

How do I know latest news and promotions?

Just subscribe to our newsletter, which we published weekly or you can subscribe to our facebook page to get latest updates about our New Arrivals, Best Seller Products and Special Deal.

I have received a few emails from What are Orders Received, Orders Processed and Payment Receipt?
  • Order Received: This email informs you that has received your orders and will process it as soon as possible.
  • Order Processed: This email confirms has processed your order.
  • Order Shipped: This email confirms that has delivered/shipped the order to your shipping address.
I can’t find a particular product/item I want from Greenraspberries online store, what can I do?

Kindly contact us at for further enquiries. We will try our best to assist you or recommend you an alternative.

I already make payment, but there is no history at my account?
Please email us as soon as possible at with your transaction no (Order ID)
I don’t have online banking. Can i transfer using ATM?
Yes you can, just make a deposit via ATM Cash Deposit Machine with our details provided during your order.
Do you ship internationally?
Yes we do ship internationally. Please see international rates at Delivery Information.
How do i know your latest products/promotion/information?
You can subscribe at newsletter link below at My Account section. You can also follow us on Facebook.
Can i order trough phone?

Calls and sms regarding order is not available at the moment. This is to avoid confusion and we have to record every order so that in case something happen we can track back your order.

What if i received wrong/damage/faulty items?
Please see our Return, Refund and Exchanges.
I have changed my mind, the products does not suits me. Can i return/exchange?

Unfortunately, no. We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. The position of pattern/design may slightly different from what you see (example : the position of the flowers may at different places). This is to avoid any misunderstanding in the future.

What is your posting time?

We ship everyday. But due to large order, posting will be done usually 1-3 business days after payment received. Bear in mind that we need time to check your payment and wrap your item before sending it to post office. Be Patience =) Once shipped out, we will notify you with tracking number. will not be taking any responsibilities of any missing parcels, lost items during transactions, damage of the items, or late of delivery as the POS MALAYSIA is the one who is responsible. However we can help to track your parcel in case something wrong happen. For more information or for any enquirers about your parcel, please call POSLAJU 1-300-300-300 (Malaysia) or 603 – 27279100 (Overseas).

Please take note order made on Friday, Saturday and Sunday will be shipped out on Monday.

Can you expedite my order?

We're very sorry at the moment we do not offer expedite shipping. Orders are processed sequentially, we will shipped those who ordered before you.

I was not available at the address i provided when POS LAJU came.

Tracking number will be given once posted. If addressee is not available by the time POSLAJU reach customers place, we shall advise them to pickup their item at nearest POSLAJU branch. NO REFUND or EXCHANGE if the parcel returned to us due to customer not available by the time parcel delivered. Also buyer has to top up shipping cost again if parcel returned to us. We do not provide refund if you change your mind by do not want us to resend the parcel.

I bought online and i received faulty item(s). Can i get exchange/refund?

Yes you can ONLY after you received a confirmation email from us. Please email us at if you received any wrong/faulty/damaged item(s). For refund, we will only refund by bank transfer. Exchange can be made within 5 days after received the item(s).

My parcel does not arrived. I want a refund.

Unfortunately we do not do refund if your parcel is not delivered/missing. POSLAJU is the one who is responsible on handling the shipping. We can provide the details when we have sent the parcel out. However we can make a claim for you to POS MALAYSIA. The process of refund will take about 3 months or more. Only part of the total you paid will be returned to you.